Best Buy Response to Better Business Bureau Complaint

                At one last stab to see if"Best Buy"would do the right thing, I filed a complaint with the "Better Business Bureau". I knew by this time the Toshiba piece of shit lap top was out of warranty, but what the hell, we've taken it this far.
        The following is "Best Buys" response.

11/26/2013

Receive Business Response

Since there was no Geek Squad Protection plan purchased on the unit, we would not be able to replace it. Best Buy does not administer the manufacturers warranty, which is now expired. Any repairs would be COD.

    This is telling me that if you don't buy "Best Buys" extra insurance, they do not stand behind the products they sale.  How can anybody sale something and not stand behind it??? A faceless corporation that is who! A local artisan/craftsman would stand behind their product and make it right because they are part of the community. Faceless corporations don't care about community, everything revolves around numbers adding up.
       Boycott Best Buy and Toshiba!
  The "Better Business Bureau was satisfied with the response, even after I told them the lap top didn't work right from day one.