An Update on Toshiba and Best Buy or A look at What Has Gone Wrong with This Country

         If you have been following along then you know of my continuing troubles with a Toshiba computer that I bought from Best Buy in June of last year. If not see my earlier blogs for a full view of what I've been going through with these corporations.
           At first it seemed Best Buy was going to work with me and get this straightened out. they sent me a $100 gift card, but I still had to make the 5 hr round trip to Boulder and send the Toshiba computer off.  I did state at this time that if I had any more problems that I thought the only right thing to do would be to replace the Toshiba computer.
         This all happened at the end of November. I took off on an extended trip that took me to South Carolina and then to New York City. Shortly before leaving for New York the durn thing started hanging up again. I've had to restart it to finish this blog post. While in New York I took the Toshiba Lap top to Best Buy, I think its on 23rd street, anyway, they told me the key board needed to be replaced. I called the lady I had been talking to a couple of times. this was just after new years so I figure she may be on vacation. I called her and emailed her. I hadn't heard from her. I gave her one more chance and emailed her last week. Not a word!
       My Mom contacted both Best Buy and Toshiba earlier on. Best Buy at least initially corresponded with me. As of today I have NOT HEARD ONE WORD FROM TOSHIBA!
      Now I will admit that if Best Buy was around the corner it would not be such a big deal.... maybe! Even at that they have had three chances to fix the thing, at this point I would want it replaced if I lived next door.
       I went to Best Buy instead of buying a computer on line and having delivered to my door because 5 years ago when I bought my last lap top the service was impeccable and I' not a computer geek. This was in South Carolina, but with a big corporation it shouldn't matter. That is what is supposed to be so great about big corporations no matter where you go the service and merchandise is supposed to be the same. Here is what you get. A faceless entity that thinks it can  treat anybody anyway they want  because of what they are and what they have and you will take it and be glad.
          NOT ME! This is exactly one of the things that is wrong with this country! If this had been a mom and pop store, it would have been replaced the first time, no questions asked. IF their name was on it and it wasn't right; They would give you another one and give you your money back! People used to be proud of what they produced and sold. You don't have to be that way when your working and buying from a faceless entity, no one to take the blame, pass the buck, its up to the great and powerful oz behind the curtain. AND its all the emperor's new clothes and everybody is going along!
     NOT in these pages. I will holler from the rafters like a crazy Don Quixote tilting at the wind mills of injustice both in the corporate world and political.. Toshiba and Best Buy think they have heard the last from me. ITS NOW the principle of the way I've been treated both at the stores; when I requested a new computer no one seemed to be able to take authority and make it happen and at this time  the not caring by the upper management.
   Whats next;
                      THE BOYCOTT IS ON
            I also plan to tell my story to as many consumer rating and consumer advocate agencies I can find.
      I'm just crazy enough to spend ten times the effort and money to tell my story as it would to simply go out and buy a new computer.